Personal Training 1:1

Cancellation Policy

At Charnage Moves, we aim to make booking your sessions as convenient and seamless as possible. Our Online Booking Policy ensures that you have a clear understanding of how to schedule, modify, and manage your appointments. Please review the following guidelines before booking your session: 1. Booking Process: Clients can book their sessions online through our user-friendly booking system. Available services include personal training, sports massage, rehabilitation sessions, and fitness classes. All bookings must be made at least 24 hours in advance to allow for proper preparation and planning. After submitting your booking request, please wait for a confirmation email with the details of your booking, including the time, date, and type of service selected. 2. Payment Policy: A deposit is required at the time of booking to secure your appointment. The deposit amount will be applied toward the total cost of the session. Payment plans, including packages of 6 sessions or more, require full payment at the time of booking. We accept payments through secure online payment gateways, ensuring your information is protected. In case of any payment issues, please contact us immediately for assistance. 3. Cancellation Policy: We understand that life can be unpredictable. If you need to cancel or reschedule your appointment, we ask that you provide at least 24 hours' notice. Deposits are non-refundable for all cancellations. Cancellations made more than 24 hours before the scheduled appointment will allow you to reschedule your session without any additional charge. Cancellations made within 24 hours of the appointment time will incur a 50% cancellation fee, with the remaining amount credited towards future bookings. No-shows or cancellations made less than 12 hours before the appointment will be charged the full session fee. 4. Rescheduling Policy: You may reschedule your session up to 24 hours before your appointment through the online booking system or by contacting us directly. Rescheduling within 24 hours of your appointment is subject to availability and may incur a rescheduling fee. 5. Late Arrival Policy: If you arrive late for an appointment, your session time may be shortened to accommodate the next scheduled client. If you are more than 15 minutes late, we may need to cancel the session, and it will be treated as a no-show, subject to the full session fee. 6. Health and Safety: Clients are responsible for ensuring that they are medically fit for the servic

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